Return Policy
At Bossy Glamworks, we strive for 100% customer satisfaction. If you’re not completely satisfied with your purchase, you have the right to return eligible items within 14 days of delivery for a refund to your original payment method.
Return Eligibility:
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
- Packaging: Returns should include the original packaging.
Non-Returnable Items:
The following items are final sale and cannot be returned:
- Accessories
- All white garments
- Bodysuits
- Leggings
- Custom t-shirts and sweatshirts
- Items marked as final sale or discounted more than 20%
Boots Return Policy:
- Condition: Boots must be unworn and returned with all original tags and packaging.
- Try-On Instructions: To prevent scuffing, try on boots on carpeted surfaces only.
- Packaging: Boot boxes must not have tape or shipping labels attached directly; place the boot box inside a shipping box.
Return Process:
- Submit a return request through our Return Portal.
- Once approved, you’ll receive return instructions via email.
- Ship the item(s) back to us using your preferred shipping method.
- Upon receipt and inspection, we’ll process your refund to the original payment method.
Please Note:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds may take up to 14 days to process after we receive your return.
- FOR ORDERS PURCHASED THROUGH KLARNA ONLY: We do not offer store credit or exchanges.
- Orders cannot be canceled once placed.