Submit A Return Request

We allow returns of unused, undamaged items returned within 7 days of delivery for store credit ONLY. We do not offer exchanges or refunds. We do not send return labels; the customer is responsible for shipping any items back to us. Shipping fees are not refunded. For our store policy click here.

We are happy to offer you returns to ensure the highest customer satisfaction. To optimize your customer service experience, please note that effective June 1,2020, there will be no exception to our return policy. You must submit the online request form and receive approval to get store credit. If you return items without completing the process, your items will be returned to you. 

All accessories, bodysuits, ALL WHITE garments, leggings, custom t-shirts, sweatshirts, permanently marked down items and items sold at more than a 20% discount are FINAL SALE and cannot be returned. ANY ORDER PLACED USING A STORE CREDIT FROM A RETURN IS A FINAL SALE.

For Boots: Product must not show any evidence of wear and must be returned with all its original tags/bags. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots. Items must be submitted for return within 7 days of date received. Make sure the product is in its original packaging, (e.g. boot box). Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result an automatic return to sender/denied return. Please note: A store credit will be issued for the boots for you to use to  purchase a different size or a different item on the website.  

Please Note: STORE CREDITS EXPIRE AFTER 1 YEAR IF THEY ARE NOT REDEEMED AND CANNOT BE COMBINED WITH ANY OTHER DISCOUNT CODES OR OFFERS. ANY ORDER PLACED USING A STORE CREDIT FROM A RETURN IS A FINAL SALE.

To submit a return request, click here.