Turquoise Thigh High Boots

I ordered these boots in a size 43. A smaller size was sent to me. That same week, January, I notified Bossyglam and still I have not received a response about returning them. Thw boots are beautiful and good quality but I cannot wear them. Please respond so that I can know the next steps for my request to return. Thank you

Let me tell you my experience with this business, I ordered the turquoise thigh high boots on November 21, 2023. I was supposed to receive the boots the week of December 8th 2023. When the boots didn’t arrive around that time I gave the company more time because delivery is normally crazy around the holiday season. I finally emailed the company to see when they would deliver the boots. I got a response and was told that they were having trouble with their vendor and that they would deliver the boots and offered me a $25 credit towards a new purchase. So I waited and waited, emailed them again and was offered a dress that I never received and my boots were finally delivered On January 22nd of 2024! The boots are very low quality for the price! It’s unfortunate because I wanted to promote the store on my YouTube channel and bring more business to the company! Very disappointed!!!!